B2B Service Agreement | Creature Courage
By purchasing a workshop, event, or experiential service from Creature Courage, you agree to the following terms and conditions:
1. Bookings, Cancellations and Refunds
All sales are final.
Workshops may be rescheduled with a minimum of 48 hours’ notice via email or text.
In the unlikely event that Creature Courage must cancel due to unforeseen circumstances, we will offer:
An alternative date, or
A refund where rescheduling is not possible
2. Participant Information and Special Requirements
You must inform us in advance of any participants with additional needs, including but not limited to:
Physical disabilities
Learning disabilities
Autism spectrum conditions
Any other relevant support requirements
This ensures we can deliver the workshop safely, appropriately, and in a way that supports all participants and protects animal welfare.
3. Phobias, Anxiety, and Mental Health Awareness
You must notify us in advance if any participants have:
Severe animal phobias
High anxiety related to animals
Other mental health conditions that may be triggered during the experience
Creature Courage specialises in animal phobias and can support these individuals effectively. However, prior notice is required to ensure appropriate preparation and delivery.
4. Allergies and Medical Risks
You must inform us in advance of any participants with:
Severe allergies
Sensitivity to insect bites
Any relevant medical conditions
We must be made fully aware of any serious risk.
The following animals may be used during demonstrations:
Tarantulas, millipedes, scorpions, stick and leaf insects, cockroaches, giant land snails, and true spiders.
Risk assessments are available upon request.
5. Parking and Access Requirements
Where workshops are delivered at your venue or a location arranged by you, suitable parking must be provided close to the venue.
This is essential for:
Safe transport of animals
Maintaining appropriate temperature conditions
Reducing stress to the animals
If parking charges apply, these must be covered in addition to the agreed service fee.
6. Animal Welfare and Environmental Requirements
You agree to provide:
A quiet, secure space for animals to rest when not in use
Access to electricity for temperature regulation
This is essential for maintaining animal welfare. Some animals are highly sensitive to temperature and may become unwell or die if conditions are not appropriate.
7. Hygiene Requirements
You must provide access to:
A bathroom with running water
Handwashing facilities
All participants must wash their hands before and after handling animals.
8. Food Safety
Animal encounters must take place in an area separate from food.
No eating or drinking is permitted during the animal experience.
Food must be kept completely separate at all times for hygiene and safety reasons.
9. Clothing Guidance
Participants should be advised to wear or bring long sleeves (e.g. jumper, cardigan, or light jacket).
This provides comfort for those who may not wish to have animals on bare skin.
10. Fire Safety and Emergency Procedures
You must provide relevant:
Fire safety procedures
Emergency evacuation information
Site-specific risk assessments
Upon arrival, Creature Courage must be shown:
Fire exits
Fire extinguishers
Emergency protocols
11. Vulnerable Individuals and Consent
Animal encounters will not be conducted with the following individuals without prior disclosure and written consent:
Individuals who are unwell or elderly
Pregnant individuals
individuals with compromised immune systems
children under 5 years of age
Although risks are minimal, these groups may be more vulnerable. Appropriate precautions and consent are required.
12. Animal Availability
We cannot guarantee the availability of specific animals for any event.
All animals are assessed on the day to ensure they are fit for participation.
If there are any welfare concerns, animals will be withdrawn from the session. Animal welfare will always take priority.
13. Participant Suitability and Safety
Creature Courage reserves the right to refuse participation in animal handling where a participant is deemed unsuitable.
This includes, but is not limited to:
intoxication (alcohol or drugs)
unsafe behaviour
non-compliance with instructions
No refunds will be issued in such cases.
14. Relationship to Consumer Terms and Conditions
Where any aspect of Creature Courage services delivered within a business, corporate, educational, or group setting involves therapeutic elements (including but not limited to exposure therapy, phobia support, or anxiety-related interventions), those elements are also subject to Creature Courage’s individual client Terms and Conditions.
By booking a Creature Courage service, the client agrees to ensure that all participants are made aware of, and agree to, these applicable terms where relevant.
In the event of any conflict between agreements, these B2B Terms shall apply to the overall service, and the individual therapy Terms shall apply to therapeutic delivery.
15. Recording and Intellectual Property
To protect the integrity of the experience and the wellbeing of all participants, all course content, materials, methodologies, and delivery methods remain the intellectual property of Creature Courage.
No part of the workshop or experience may be filmed, photographed, recorded, copied, reproduced, or distributed in any format without prior written consent from Creature Courage.
16. Assumption of Risk
You acknowledge that participation in animal-based experiences, workshops, and any therapeutic elements may involve inherent risks, including emotional discomfort and minor physical risk.
By participating, all individuals voluntarily accept these risks.
17. Limitation of Liability
To the fullest extent permitted by law, Creature Courage shall not be liable for any indirect, incidental, or consequential loss arising from participation in our services.
Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence.
18. Behaviour and Conduct
Creature Courage reserves the right to remove or refuse participation to any individual whose behaviour is deemed unsafe, disruptive, or inappropriate toward staff, animals, or other participants.
No refund will be issued in such cases.
19. Client Responsibilities
The booking organisation is responsible for ensuring that all participants are informed of relevant risks, requirements, and behavioural expectations prior to the session.
Creature Courage accepts no liability where this information has not been appropriately communicated.
20. Data Protection
All personal data is handled in accordance with UK data protection laws.
Information provided will be used solely for the purpose of delivering safe, appropriate, and effective services.
21. Media Consent
From time to time, Creature Courage may request permission to capture photographs or video recordings for educational or promotional purposes.
This will only be carried out with explicit consent from the individuals involved or the booking organisation where appropriate.