Terms and Conditions for Therapy Services, Creature Courage UK
These terms are designed to ensure a safe, effective, and professional experience for all participants. By choosing to purchase our therapy services, you agree to the following terms and conditions.
1. Bookings, Cancellations, and Refunds
All bookings are non-refundable. However, appointments may be rescheduled with a minimum of 24 hours’ notice via email or text.
In cases of illness (either client or therapist), appointments may be rescheduled without penalty, including on the day if symptoms arise.
In the unlikely event that Creature Courage must cancel due to unforeseen circumstances, clients will be offered either:
a full refund, or
an alternative appointment date
International clients who are unable to reschedule within 12 months due to illness may be eligible for a refund at our discretion.
2. Attendance and Punctuality
You understand that if you are late, you may miss important aspects of your therapy experience, and the quality of your experience cannot therefore be guaranteed.
Every aspect of the therapy is important, and you are responsible for arriving on time to get the most out of your Creature Courage experience.
3. Therapy Participation and Engagement
You acknowledge that successful outcomes are strongly influenced by your willingness to actively participate in the therapeutic process.
This includes gradual exposure to the feared animal, which usually involves close interaction and, where appropriate, physical contact.
While our therapists provide full guidance and support throughout, results depend on your engagement, cooperation, and willingness to follow professional advice.
4. Results and Guarantees
While Creature Courage has a strong track record of positive client outcomes, results cannot be guaranteed as our treatment is based on cooperation with you. Human
This therapy needs your ability to follow our advice to be effective. Outcomes vary depending on individual factors, including the client's engagement with the process and adherence to guidance provided.
If you do not feel fully over your phobia after one session, we offer additional top-up sessions, as well as more in-depth support for general anxiety at affordable rates.
Many of our clients experience anxiety beyond animal phobias. In these cases, more comprehensive work may be helpful to address wider anxiety patterns and underlying triggers. We also offer package options for those who feel they may benefit from ongoing support. In some situations, anxiety coaching sessions before your immersive therapy can help improve the effectiveness of your results.
Our methods are most effective when:
1. Aftercare advice is followed
2. You are willing to fully engage in exposure therapy to become desensitised to the trigger animal
Each person is different, and sessions are tailored to the individual. While many clients achieve their desired results in a single session, some may require additional time or a follow-up session to reach a full breakthrough.
This is based on feedback collected from our clients. Most adults who require more than one session typically only need one additional session to achieve their desired outcome.
For children, outcomes can vary slightly. While many children achieve excellent results in one session, some may require two to three sessions. This is due to differences in how children process short-term discomfort in relation to long-term benefits.
5. Illness and Health Protection Policy
You agree not to attend sessions if you are experiencing symptoms of illness or for at least a week after showing symptoms.
If symptoms develop, you must notify us as soon as possible to rearrange your appointment. Even if it is on the day, we will waive the 24 hour notice rule as this policy applies regardless of notice period.
This is to protect both clients and therapists, including those who may be medically vulnerable.
6. Age Requirements
You must be at least 16 years of age.
If you are under 16, an adult must accompany you.
Children under the age of 8 must book a separate type of therapy that is age-appropriate.
We do not treat any children under the age of 5.
7. Attendance of Additional Persons
Only paying participants may attend sessions.
Friends, partners, relatives, or children who have not paid are not permitted to attend.
You may have someone join at the end of the session to support you during the exposure stage.
If you have a disability, carers are permitted to attend free of charge. Proof must be provided on the day, and at least 48 hours’ notice must be given in advance.
8. Animal Handling and Safety
Creature Courage reserves the right to refuse participation in animal handling where a client is deemed unfit, including but not limited to being under the influence of alcohol or drugs.
In such cases, no refund will be issued.
9. Health Risk and Vulnerable Individuals
Certain individuals, including those who are pregnant, immunocompromised, or experiencing significant health conditions, may be at increased risk during animal interaction.
Participation in such cases requires prior disclosure and may require written consent. Creature Courage reserves the right to modify or decline participation in the interest of safety.
10. Medical and Psychological Disclosure
You must disclose any relevant medical, psychological, or psychiatric conditions, including medication use, prior to your session.
This includes (but is not limited to) conditions that may affect suitability for hypnotherapy or exposure-based techniques.
Creature Courage reserves the right to refuse or discontinue treatment where full disclosure has not been provided.
We accept no liability where relevant information has been withheld.
11. Additional Disclosure and Suitability
You must disclose if you have clinical depression or are taking medication for anxiety or any other psychological, mental, or emotional issues, or any other known medical conditions and medication (both professionally prescribed or self-medicated). This is only because a few mental health conditions are not suitable for hypnotherapy.
11. You must also disclose any other reasons that may prevent you from being a suitable candidate for hypnotherapy or any of our other therapies listed on our about page.
You MUST also disclose any mental health issues or any history of being sectioned (voluntary or via doctor/police) under the Mental Health Act.
We reserve the right to refuse to treat or discontinue treatment in any case where we have not been fully made aware of any medical or mental health condition or reason that could be a contraindication for the use of hypnotherapy or associated treatments. We will not be held liable where information is withheld.
12. Not a Substitute for Medical Treatment
You understand that this is not a replacement for medical treatment, and we are not claiming to be the only way to treat your phobia.
We advise that you seek advice from your GP or other relevant medical professionals for a variety of different options and to assess your needs for what is right for you. Our therapy can complement other methods of help.
13. Recording and Intellectual Property
To protect the integrity of the experience and the wellbeing of all participants, all course content, materials, and delivery methods remain the intellectual property of Creature Courage.
Participants are not permitted to film, photograph, record, copy, reproduce, or distribute any part of the course in any format without prior written consent.
14. Assumption of Risk
You acknowledge that participation in animal-based therapy and exposure work involves a degree of inherent risk, including emotional discomfort and minor physical risk.
By participating, you voluntarily accept these risks.
15. Limitation of Liability
To the fullest extent permitted by law, Creature Courage shall not be liable for any indirect, incidental, or consequential loss arising from participation in our services.
Nothing in these terms excludes liability for death or personal injury caused by negligence.
16. Behaviour Policy
Creature Courage reserves the right to terminate a session without refund if a participant behaves in a way that is unsafe, disruptive, or inappropriate toward staff, animals, or other participants.
17. Data Protection
All personal data is handled in accordance with UK data protection laws.
Information provided will be used solely for the purpose of delivering safe and appropriate services.
18. Media Consent
From time to time, Creature Courage may request permission to capture photos or videos for educational or promotional purposes.
This will only be done with your explicit consent.